ILT/vILT

Instructor Led Training

Property Management Training

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Problem to Solve: This virtual instructor-led course was designed and developed to increase compliance of move-out procedures among management employees. Last month, incidents of residents moving out of Paradise Home Studios complexes increased by 10% and resident satisfaction of the move-out process decreased by 15%. The stated reason for resident dissatisfaction was the organization of the move-out process. This does not reflect our standards as a company.

Solution: The purpose of this training is to ensure our management employees follow the proper protocols through the resident voluntary move-out process.  It is the goal of this training to improve management employee adherence to the move-out procedure and consequently increase resident satisfaction in the case they do experience the move-out process. As a result of this training, all management employees will consistently adhere to Paradise Home policies.

Highlights: This course includes activities, interactions, and evaluations.

Tools Used: Microsoft PowerPoint, Microsoft Word, and Canva

Additional Deliverables: Facilitator's Guide